FAQ’s

Yes! This is always one of the top FAQs. HotGrass is one of Canada’s largest mail order online dispensaries for premium marijuana products, with new products added every week. Our marijuana growers follow the strictest guidelines and we test all strains to ensure that we are selling only the best quality marijuana products. Mail order cannabis dispensaries are very common and an easy way for people to discreetly buy medical marijuana.

While there are a number of scammers on the internet who claim to sell legal weed, we can assure you we aren’t one of them. We have spent years building a solid reputation amongst medical patients and strongly support the use of medical marijuana. We understand the needs of medical patients that may have trouble purchasing their medicine from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets. We have made the decision to offer full access to our site to medical patients in Canada so they may have safe access to their medicine at any time.

We are available by email, 7 days a week, 9:30am – 5:00pm Pacific Time. Email us at: info@hotgrass.c0 Phone us at: 604-785-7826

You can buy your cannabis online through this website. Alternatively, you can send us an email at info@hotgrass.co and we will be happy to help you fulfill your order.

Here’s a step-by-step guide on placing your mail order online with Hot Grass:

  1. Locate the products you are interested in ordering by going to our e-store.
  2. Click on the desired product(s), choose your weight and quantity, then click “Add to Cart”.
  3. When you have all your products in your shopping cart, click the cart icon in the website header to view your cart.
  4. Review your order and click the “Proceed to Checkout” button.
  5. On the checkout page, you’ll need to enter your billing and shipping information, and create an account to check the status of your order.
  6. Click the “Place Order” button.
  7. We only accept payments through e-transfer right now, so on the next page you’ll see your order number, and information on how to transfer the payment to us. Make sure you follow the instructions carefully, and input the secret password exactly as it appears. You’ll also be emailed a copy of these instructions.
  8. Once we receive your e-transfer, your order status will change to Processing .
  9. When we ship your order, your order status will change to Complete. We ship all orders within 2 business days of receiving payment.
  10. You will be able to see your Xpresspost tracking number in the My Account section of the website.
If you create an account, we’ll say thank you with a promo code! Congrats, you have now placed your order!

Yes. If you desire a larger quantity that what we have listed, you may want to consider the bulk section. We have a huge range of cannabis you can buy in bulk including indica strainssativa strains and hybrid strains.

At this time we ONLY accept Interac email transfer payments. We do not accept PayPal unfortunately or credit cards at the moment.

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please email info@hotgrass.co with the order number you would like canceled. If you would like your order canceled and it has not shipped out yet, please email info@hotgrass.co. If we have already collected your payment, then all order edits/cancels are made on a best-efforts basis. You might be liable for a 20% restocking fee on returns/exchanges.

There’s a minimum order of $50 that’s required in order to complete your order. Orders between $50 and $450 are charged a shipping rate set by Canada Post based on the weight of your order and your location.

Free same-day delivery applies to products listed on this page. If you only order these products you won’t pay a shipping cost and if you order in the morning or afternoon/early evening you will receive it the same day! If you order late at night we will deliver it to your door within 24 hours of the time you ordered it. You can order up until 10 pm and still get it the same day.

If you only order products from the same-day delivery page, they will be delivered within 24 hours for free. If you combine the above items with our regular cannabis products on the same order, the above will be delivered free the same day and the regular products will be shipped and a shipping fee will be applied.

You qualify for free same-day delivery if you:

  1. Order eligible cannabis products on our same-day delivery page, AND
  2. Live in one of the following locations:
Vancouver
Surrey
Burnaby
Richmond
Coquitlam
Township of Langley
Delta
District of North Vancouver
Maple Ridge
New Westminster
Port Coquitlam
City of North Vancouver
West Vancouver
Port Moody
City of Langley
White Rock
Pitt Meadows
Anmore
Lions Bay
Tsawwassen
Belcarra
Abbotsford
Chilliwack

If you are over the age of 19 and live in Canada, you can create an account on HotGrass.co for free! Either create an account when placing your first order, or click here to sign up. You’ll use your account to place orders, track your shipments and view previous orders.

Only qualified clients over the age of 19 who live in Canada are able to purchase medical marijuana through Canada’s largest mail order online dispensary. There are absolutely no exceptions to this rule.

We deliver Canada-wide only. We never ship outside of Canada and there are no exceptions to this.

To provide a consistent exceptional experience we ship all orders whose payments have been processed before 9 am PST same day. All orders after 9 am PST are shipped out the following business day. We do often process orders made after this cut off time but keeping this cut off in mind helps keep us both from any unnecessary frustrations. Please know that e-transfers have a time delay in sending and so if you wish to make an order in advance of the cut off please allow yourself some extra time to make sure the payment comes through before the cut off. We operate from Monday to Friday so please keep in mind that any orders made after 9 am Friday will be processed and shipped on Monday. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area.

Once your order has shipped by Xpresspost, you will receive a tracking number to track your order.

We will email you your tracking number before it’s been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. Please wait till the end of day and your tracking number should appear correctly. If it does not, please email  info@hotgrass.co and we will look into it.

Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

We ship through Canada Post XPresspost. Shipping fees for orders under $450 are calculated by Canada Post based on the weight of your order.

We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other then a regular package from the post office.

No. You cannot directly pick up your order from us. We only accept payments via email money transfer for now.

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.

Here are 2 likely scenarios:

  1. The postal worker put it in the wrong mailbox, or
  2. What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge (UP TO $500). From Canada Post: “The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked: with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home. In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.

Medical marijuana can help with a growing number of problems. Below is a list of potential uses:

  • Multiple Sclerosis
  • Spinal Cord Injury/Disease
  • Cancer
  • HIV/AIDS
  • Severe Arthritis
  • Epilepsy
  • ADD/ADHD
  • Eating Disorders
  • Arthritis
  • Auto Accident(s)
  • Alzheimer’s Disease
  • Brain Injury
  • Chronic Pain
  • Chronic Nausea
  • Colitis
  • Crohn’s Disease
  • Kidney Failure/Dialysis
  • Fibromyalgia
  • Irritable Bowl Syndrome
  • Migraines
  • Muscular Dystrophy
  • Muscle Spasms
  • Parkinson’s Disease
  • Sleep Disorders
  • Anxiety
  • Post Traumatic Stress Disorder
  • Hepatitis C
  • Gastrointestinal Disorders
  • Back & Neck Problems
  • Sexual Dysfunction
See our articles for more info on marijuana and cannabis culture. Writers include Author, Winlaw, and Emory.

Some things to consider when you are consuming Marijuana Edibles:

  1. Dosage: What is your tolerance level?  If you are new to cannabis, you may want to focus on the Microdosed products. These doses start at 5 mg and are a great introduction to cannabis.  Those who are seasoned cannabis users, typically know they can consume higher doses. It is important to “start low, go slow.”
  2. Time: When having an edible, the amount of time varies from person to person.  Give yourself ample time.  An Edible can take anywhere between 20-90 minutes to kick in. So DON’T consume more if you don’t feel anything after 10 minutes.  Wait at least an hour to see if you can tolerate a higher dosage.
  3. Length of effects: The effects of Edibles typically last anywhere from 2-8 hours depending on your dosage.  So make sure you are aware of the time it takes for edibles to go through your system. This method of consumption is best if you have a long period of time to enjoy the effects.

Cannabis vaporization is growing in popularity among people interested in consuming cannabis in an easy, discreet manner.  That’s healthier than traditional smoking methods. Both flower and concentrates can be vaporized using a wide range of devices. The leading benefit for cannabis vaporization is that it’s a healthier alternative to smoking flower, as vapour doesn’t release the tar and carcinogens created during combustion (the process of burning flower). Additionally, portable vaporizers allow for easy and discreet use, as the cannabis vapour creates a less potent aroma. Portable vaporizers are easy to use and fit in your pocket. Like flower and concentrates, the onset time is rapid. Vape pens are a type of vaporizer designed specifically to vaporize cannabis distillates and oils. They are called pens because the design of the vaping device closely resembles that of a traditional pen. A vape pen consists of two pieces: a battery and a cartridge. Vape cartridges contain a mouthpiece, chamber and heating element, which is activated upon initiated contact with a vape battery. The chamber of a vape cartridge is filled with oil or distillate, which contains concentrated amounts of cannabis cannabinoids and terpenes.

At HotGrass you can buy a selection of cheap and high-quality cannabis concentrates including hashshatterdistillatesbudder and live resin, and topicals and tinctures.

Welcome to the rapidly expanding world of Cannabis Concentrates and Shatters.  Simply put, concentrates are cannabis-derived extracts that contain concentrated amounts of the psychoactive compound tetrahydrocannabinol (THC) and a multiplicity of other cannabinoids and terpenes.

Despite the fact that most cannabis concentrates and shatters today are produced using modern technologies and extraction methods, they have a very extensive and established history. The first known uses of concentrated cannabis can be dated back to 10,000 B.C. in the Steppe Mountains of China.
Popularity and demand for cannabis concentrates and shatters have increased dramatically with the legalization of marijuana in Canada. This exponential growth in consumer interest has refined cannabis concentrate extraction methods to innovative heights, which is why so many new and exciting forms of concentrates are emerging. Cannabis concentrates are a great option for seasoned cannabis consumers looking to increase the intensity of their high, as well as flavour connoisseurs seeking to taste the most exquisite terpene profiles. Medical marijuana patients in need of relief also turn to cannabis concentrates for a direct, economical and fast-acting solution to their ailments.

Shatter is one of the most versatile textures. In fact, many other textures, such as budder and crumble, start off as shatter. Shatter is known for its resemblance to brittle glass, which shatters on contact, but can also have a “snap and pull” consistency that gives it elastic-like properties. Shatter can be created using a variety of solvent extraction methods, the most popular of which include BHO, PHO, EHO, and CO2. Shatteris known for its brittle, glass-like texture. It can also have a snap-and-pull consistency. (Imagine taffy candy being pulled really tight before snapping). Shatters usually have a golden yellow to bright amber colour throughout.

You can buy shrooms or grow your own.

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